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Frequently asked questions
Quick answers about sending SMS with QuickPing SMS. Cannot find yours? Email support@quickpingsms.com.
What is QuickPing SMS?
QuickPing SMS is a bulk messaging platform for businesses in Ghana. You can send SMS and voice messages to your customers, keep your contacts in one place, and see what was delivered, from your phone or computer.
How do I get started?
Create an account at app.quickpingsms.com, top up your credits, add your contacts and send your first message. You can send a test message to your own phone in a few minutes.
How do I pay for SMS credits?
QuickPing SMS is prepaid. You buy credits with Mobile Money or a bank card through our secure payment partners, and each message you send uses credits from your balance.
How much does an SMS cost?
The price per SMS depends on how many messages you send. The more you send, the less each message costs. Email us at support@quickpingsms.com for a rate that fits your volume.
What is a Sender ID and how do I get one?
A Sender ID is the name your customers see on their phone instead of a number, for example your business name. It can be up to 11 characters with no spaces. Sender IDs are approved before use, and we will tell you if anything else is needed.
Which networks can I send to?
You can reach customers on all the major mobile networks in Ghana. If you need to send to other countries, contact us and we will confirm what is possible.
Can I send one message to many people at once?
Yes. Add or import your contacts, group them, write your message and send it to a whole group in one go. You can also send to a single number.
Can I see if my messages were delivered?
Yes. Every message has a status, and your reports show what was delivered and what failed, so you can follow up with the customers who did not get it. Companies using the API can also check the status of any message from their own software.
Can I send voice messages?
Yes. Voice SMS lets you send a recorded or spoken message that your customer receives as a phone call. This is useful for reminders and for customers who prefer to listen.
Do you have an API for developers?
Yes. Companies can connect QuickPing SMS directly to their own software, such as logistics, school, hospital, e-commerce or fintech systems, using our REST API with an API key and secret. See the Developers page for the full guide and examples.
How long can a message be?
A standard SMS holds 160 characters. Longer messages are split into parts and each part uses one credit. If your message includes emojis or special characters, each part holds fewer characters (about 70).
Can I send marketing messages to anyone?
No. Send promotional messages only to people who agreed to receive them, and include a way to opt out. You must also follow Ghana's Data Protection Act and the rules of the National Communications Authority. Read our Terms of Service for the full list of what is not allowed.
What should I do if a message did not arrive?
First check the message status in your reports and confirm the number is correct and in the right format. Phones that are switched off or out of coverage can delay delivery. If the problem continues, email support@quickpingsms.com with the number, the time you sent it and the message, and we will look into it.
How do I contact support?
Email support@quickpingsms.com. We reply as quickly as we can on working days.